Frequently Asked Questions
Everything you need to know about shopping with Lohen.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a pre-paid return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer a warranty on your products?
Most products at Lohen come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please reach out to our customer service team immediately for assistance.